Frequently Asked Questions

Find answers to common questions about Melenking products, customization, shipping, and returns.

Customization

How do I customize my order?

Choose your favorite product, select the available customization options, and enter your personal details before adding the item to your cart.

Depending on the product, you may be able to add names, numbers, messages, photographs, or artwork.

Can I upload my own photo or design?

Yes, selected products support photo or artwork uploads.

For the best results, please upload clear, high-resolution images and make sure you have permission to use the content.

Can I preview my customized product?

Some products may offer a digital design preview.

Please note that previews are visual representations. Minor differences in color, scale, or placement may occur during production.

Can I change my customization after ordering?

Please contact us as soon as possible at support@melenking.com.

We may be able to make changes before production begins, but changes cannot be guaranteed once production has started.

Can I order matching outfits in different sizes?

Yes, eligible matching sets allow you to select the available sizes for each person.

Please check the product listing to confirm whether you are purchasing a single item or a complete set.

Production and Shipping

Where are Melenking products made and shipped from?

Our products are manufactured and shipped from China through our production and fulfillment partners.

How long does production take?

Our standard estimated production time is 5–7 business days.

Personalized products require preparation before shipment.

How long does shipping?

Estimated shipping time is 7–15 business days after dispatch.

Shipping times may vary depending on destination, customs processing, and carrier operations.

When should I expect my order?

The combined estimated production and shipping timeframe is approximately 12–22 business days.

This is an estimate rather than a guaranteed delivery date.

Will I receive a tracking number?

Yes. When tracking is available, we'll send tracking information after your order ships.

Please allow some time for tracking updates to appear.

Why hasn't my tracking information updated?

International shipments may experience gaps between tracking scans.

If you're concerned about your package, contact support@melenking.com with your order number.

Do I need to pay customs duties or import fees?

The price you see at checkout is the final price you pay. Melenking covers customs duties and import taxes where applicable, so you will not be charged extra duties or import taxes after checkout.

No hidden fees. No surprise charges.

Cancellations and Returns

Can I cancel my order?

You may request cancellation within 24 hours of placing your order, provided production has not begun.

Please email support@melenking.com as soon as possible.

Any additional cancellation rights required by law remain applicable.

Can I return a personalized product?

Because personalized products are made specifically for you, we generally do not accept change-of-mind returns or exchanges.

However, damaged, defective, or incorrectly produced items may qualify for a replacement, refund, or another remedy.

What if my item arrives damaged or incorrect?

Please contact us within 30 days of delivery.

Include your order number, a description of the problem, and clear photographs.

We'll review the issue and help arrange an appropriate resolution.

This period does not limit any longer legal rights.

What if I ordered the wrong size?

Please check the size chart before ordering.

Personalized items made according to the size you selected generally cannot be exchanged due solely to fit preference.

If we sent the wrong size or the item materially differs from its published specifications, please contact us.

How long does a refund take?

Approved refunds are issued to the original payment method.

The time required for funds to appear depends on your payment provider or bank. Legally required refunds will be processed within the applicable timeframe.

Product Information

Are your products printed or embroidered?

We offer different customization methods depending on the product.

Please check each product description to see whether it features printing, embroidery, or another specified method.

Will the product look exactly like the photos?

We aim to represent our products accurately.

However, slight differences may occur due to screen settings, lighting, materials, and production processes.

Customer Support

How can I contact Melenking?

We're happy to help!

Email: support@melenking.com

Please include your order number if your question is related to an existing purchase.

You can also visit our Contact Us page.

Melenking — Made Personal. Made for You.