Privacy Policy

Last Updated: October 30, 2026

This Privacy Policy describes how Melenking doing business as Melenking ("Melenking," "we," "us," or "our"), collects, uses, and discloses personal information when you visit https://melenking.com, purchase products, contact us, or otherwise interact with our services.

By using our services, you acknowledge the data practices described in this policy, subject to applicable privacy laws and your available privacy choices.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

Contact Information

Your name, email address, telephone number, billing address, and shipping address.

Order Information

Products purchased, order history, transaction details, shipping preferences, and order-related communications.

Payment Information

Payment-related information processed through Shopify and our payment service providers.

We generally do not need to receive complete payment card details to fulfill your order.

Customization Information

When purchasing personalized products, you may provide names, numbers, messages, photographs, logos, artwork, or other customization content.

This information is used to prepare, produce, and fulfill your personalized products.

Please do not upload sensitive personal information unless it is necessary for your order.

Website Usage Information

We and our service providers may collect IP addresses, device identifiers, browser information, website interactions, and similar technical information through cookies and related technologies.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill purchases.

• Create personalized products.

• Arrange shipping and delivery.

• Provide order confirmations and tracking information.

• Respond to customer support requests.

• Maintain website functionality and security.

• Detect and prevent fraud.

• Improve our products and customer experience.

• Send marketing communications where permitted.

• Comply with applicable legal obligations.

3. Personalized Photos and Artwork

When you upload photographs, designs, or other customization content, we use those materials to process and fulfill your order.

We may share the necessary files with our production and fulfillment partners.

We do not claim ownership of your original customer-provided content.

You confirm that you have the necessary rights or permissions to submit any content used for customization.

We will not use customer-submitted photos or artwork in public marketing materials without an appropriate legal basis or permission.

4. How We Disclose Personal Information

We may disclose relevant information to third parties that support our operations, including:

• Shopify and ecommerce service providers.

• Payment processors.

• Product customization application providers.

• Manufacturing and fulfillment partners.

• Shipping carriers and logistics companies.

• Customer service providers.

• Analytics and advertising partners, where enabled.

• Professional advisers, regulators, or authorities where required by law.

We disclose information as reasonably necessary for the relevant services and in accordance with applicable legal requirements.

5. International Data Processing

Melenking serves customers in the United States, while our products are manufactured and shipped from China.

To fulfill your order, certain personal information, such as your name, shipping address, and relevant customization files, may be shared with production and logistics partners in China.

Your information may also be processed in other countries where our service providers operate.

Privacy laws and protections may differ between jurisdictions.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain shopping cart functionality.

• Remember preferences.

• Support account and checkout functions.

• Analyze website performance.

• Support marketing and advertising, where enabled.

You may manage certain cookie preferences through our website's available privacy controls or browser settings.

7. Marketing Communications

If you subscribe to our marketing emails, we may send product updates, personalized gift ideas, promotions, and other brand communications.

You can unsubscribe from marketing emails using the unsubscribe link included in those messages.

We will honor applicable marketing preferences and legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, recordkeeping, dispute resolution, and legal compliance.

Retention periods may vary depending on the type of information and applicable requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

However, no method of internet transmission or electronic storage is completely secure.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to request access, correction, deletion, or information about certain data processing activities.

You may also have rights to opt out of certain advertising-related disclosures or processing activities.

To exercise available rights, please contact us at support@melenking.com or use the privacy controls provided on our website.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us.

12. Third-Party Websites

Our website may link to third-party websites or services.

We are not responsible for the privacy practices of those third parties. Please review their policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, services, or legal requirements.

Any updated policy will be published on this page with a revised date.

14. Contact Information

For privacy questions or requests, please contact:

Melenking

Email: support@melenking.com

Website: https://melenking.com