Shipping Policy

Last Updated: October 30, 2026

Thank you for shopping with Melenking!

We want you to have a clear understanding of how your order is prepared, shipped, and delivered.

Please review the following information before placing your order.

1. Where Do We Ship From?

Melenking products are manufactured and shipped from China through our production and fulfillment partners.

2. Production Time

Many Melenking products are personalized and made to order.

Estimated Production Time: 5–7 Business Days

Production begins after your order has been accepted and the necessary customization details have been received.

Production time does not include shipping time.

Orders requiring additional design clarification or special customization may take longer. We will contact you if additional information is needed.

3. Shipping Time

Once your order has been produced and dispatched, the estimated shipping time is:

7–15 Business Days

This estimate begins when your package is dispatched, not when your order is placed.

Shipping times may vary depending on the destination, carrier operations, customs processing, weather, and other circumstances.

4. Estimated Total Delivery Time

For most standard personalized orders:

• Production: 5–7 business days.

• Shipping after dispatch: 7–15 business days.

• Combined estimated timeframe: 12–22 business days.

These are estimates, not guaranteed delivery dates.

Business days generally exclude weekends and applicable holidays.

If you are ordering for a birthday, anniversary, holiday, or other special event, we recommend ordering well in advance.

5. Shipping Costs

Shipping Fee: $6.99

Free shipping for orders over $99.

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free-shipping promotions will be subject to the terms shown on our website at the time of purchase.

6. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing tracking information when available.

Please allow time for the shipping carrier to update the tracking status.

You can also contact us at support@melenking.com for assistance with your order.

7. Multiple Items and Separate Shipments

If your order contains multiple items, they may be prepared or shipped separately.

You may receive more than one package or tracking number.

Where applicable, we will provide available shipping information for each shipment.

8. Customs, Duties, and Import Charges

Orders shipped internationally may be subject to customs procedures, duties, taxes, or other import-related charges.

[TO CONFIRM: Specify whether Melenking or the customer is responsible for any applicable import duties, taxes, customs fees, and carrier handling charges.]

Any charges collected by Melenking will be disclosed as required during checkout.

9. Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error, contact us immediately at support@melenking.com.

We will try to assist with corrections before shipment, but changes cannot be guaranteed once the package has been dispatched.

If a package is returned because of an incorrect or incomplete address provided by the customer, please contact us to discuss available options and any applicable reshipping costs.

10. Shipping Delays

Although we work to meet our estimated production and shipping schedules, unexpected delays can occur.

If we are unable to ship your order within the promised shipment timeframe, we will notify you and provide the cancellation and refund options required by applicable law.

If no shipment timeframe was clearly stated at the time of purchase, applicable legal requirements will govern.

11. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact us.

We may ask you to verify your shipping address and check with the carrier.

If your package appears to be lost in transit, we will investigate and provide an appropriate resolution based on the circumstances and applicable law.

12. Damaged Packages

If your order arrives damaged, please contact us within 30 days of delivery.

Include your order number and clear photographs of the damaged item and packaging.

We will review the issue and assist with an appropriate replacement, refund, or other remedy.

This reporting period does not limit any longer rights provided by applicable law.

13. Contact Us

For shipping questions or delivery assistance, contact:

Melenking Customer Support

Email: support@melenking.com

Website: https://melenking.com

Please include your order number whenever possible.

Thank you for choosing Melenking!