Returns & Refunds Policy

Last Updated: October 30, 2026

At Melenking, we want you to love the products you create with us.

Because many of our products are personalized or made to order, our return and cancellation policies differ from those of traditional retail stores.

Please review the information below before placing your order.

1. Personalized and Custom-Made Products

Personalized items are created specifically for you using the details submitted with your order.

These may include custom names, numbers, photographs, messages, artwork, and other design elements.

We generally do not accept change-of-mind returns or exchanges for correctly produced personalized products, including requests resulting from:

• A change of mind.

• An incorrect size or color selected by the customer.

• Incorrect spelling or numbers submitted by the customer.

• Personal preferences regarding a correctly produced item.

• Ordering the wrong product or quantity.

This policy does not exclude remedies for defective, damaged, incorrect, or otherwise nonconforming products, or any rights required by applicable law.

2. Order Cancellations

You may request cancellation within 24 hours of placing your order, provided production has not begun.

To request cancellation, email support@melenking.com with your order number.

If your cancellation request meets both conditions and is approved, we will issue a refund to your original payment method.

Once production has begun, we generally cannot accept change-of-mind cancellations for personalized products.

This restriction does not affect cancellation or refund rights required by applicable law, including those relating to shipping delays.

3. Changes to Personalized Orders

If you need to correct a name, number, size, address, or other order detail, please contact us as soon as possible.

We will try to accommodate changes before production begins.

Changes cannot be guaranteed once production has started.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrectly produced item, please contact us within 30 days of delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs showing the problem.

• A photograph of the shipping label, if relevant.

We will review your request and offer an appropriate remedy, which may include a replacement, refund, or another resolution.

If the issue was caused by our production or fulfillment error, you will not be charged for correcting that error.

The 30-day reporting period does not limit any longer rights available under applicable law.

5. Non-Personalized Products

For eligible non-personalized products, we accept return requests within 30 days of delivery.

Returned items must generally be:

• Unused and unwashed.

• In their original condition.

• Returned with any included accessories or packaging, where reasonably applicable.

Please contact us before sending any return.

For change-of-mind returns, customers may be responsible for return shipping costs where permitted by law.

Any applicable return shipping arrangements and costs will be communicated before the return is authorized.

6. Sizing and Fit

Please review the size guide provided on each product page before ordering.

If a personalized item was produced according to the size selected by the customer, we generally cannot offer a free exchange due solely to fit preference.

However, if the item was produced in the wrong size or materially differs from the published specifications, please contact us for assistance.

7. Return Instructions

Please do not return any item without contacting our support team first.

After reviewing your request, we will provide the appropriate return instructions and return address, if a physical return is required.

The address shown on your shipping label may not be an authorized return location.

In some cases, damaged or incorrect items may not need to be returned.

8. Refund Processing

Once a refund is approved, it will be issued to your original payment method unless another method is required or agreed upon in accordance with applicable law.

The time required for funds to appear in your account depends on your payment provider or financial institution.

Refunds required by law will be issued within the applicable legal timeframe.

9. Shipping Delays and Undelivered Orders

If we cannot ship your order within the promised shipment timeframe, we will provide the notices, cancellation options, and refunds required by applicable law.

If your order is lost or has not arrived, please contact us so we can investigate.

10. How to Request a Return or Refund

Email: support@melenking.com

Subject: Return or Refund Request — Order #[Your Order Number]

Please include your order number, a description of the issue, and relevant photographs.

Our team will review your request and provide further instructions.

11. Your Legal Rights

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded.

Thank you for shopping with Melenking.

Made Personal. Made for You.